Returns & Exchanges
Online returns and exchanges are easy!
Please get in touch with us via email to initiate your online return or exchange at marmaladelifestyle@gmail.com. In your email, please include your order number and the items you want to return or exchange. Please help us improve by telling us why you’d like to return or exchange!
Once we receive your email, we will create your return or exchange and email you a return shipping label.
Returning items can be sent back in the original packaging with the provided return label upon request. We’ll ship any exchanged items once we receive the original item.
We’ll track your return items back to us and let you know once they arrive. Be sure to get a receipt when dropping off your return to track the package on your end!
Once back in our warehouse, your returned items will be inspected, processed, and refunded ASAP!
*Refunds are available for Online Purchases Only. Purchases Made In Store Are Available for Store Credit or Exchange Only.
Helpful information
Return packages must be postmarked within 14 days of the order delivering to you. Return packages postmarked after this time frame will be subject to denial and sent back to you.
• Returns must be received in new condition; unworn, unused, unwashed, and with the hygienic liner, seals, and tags intact.
• Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or otherwise do not meet our Return Policy will be subject to denial and shipped back to you.
• Gift cards, swimwear & final sale items cannot be returned or refunded.
Online exchanges are limited to exchanges for the same item in a different size and are available one time per item. Online exchanges must be initiated within 14 days from delivery of the item. You must postmark your original item within 10 days of the date you initiate the exchange online to avoid being charged for the new item, as well as a $7 fee for the return shipping.
• If you have been charged for the new item, we will refund the cost of the original item after we receive it at our returns facility.
• All items that are sent back as an exchange need to follow the applicable terms from the Return Policy.
• Orders placed using Afterpay or paid in full with Store Credit are not eligible to exchange.
Refunds are issued to your original payment method or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment.
Please allow up to 10 business days for your return to be processed once it reaches our warehouse. We will send you a confirmation email once your refund has been issued.
Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us.
Return packages postmarked within the first 10 days of the delivery date qualify for free return shipping. Return packages postmarked after the first 10 days of delivery will have a $7 fee deducted from the refund amount.
• Online returns and exchanges are shipped using standard shipping.
• Online returns & exchanges are limited to shipping addresses in the US.
Check out our FAQs for more information